The Jokey Whistleblower System
Protect the things that are important to us!
Jokey attaches highest priority to compliance with laws and rules, and that particularly includes the company principles set out in our Code of Conduct. Our company’s success is founded on honesty and integrity. These values are important to us – and violations should be pursued with every means available.
Reporting wrongdoing not only shows the courage to tell the truth, it also helps us to protect what is important to us: a culture of honesty and respect for all! For that same reason we protect whistleblowers and the people who process cases of suspected wrongdoing. We also have a zero toleration policy when it comes to retaliation. By providing the option of anonymous whistleblowing, we nip all such concerns in the bud.
Generally, all employees or business partners of Jokey can blow the whistle if a relevant incident of non-compliance or wrongdoing comes to their attention. All information received will be treated independently and confidentially. Upholding the principle of fairness is also important to us because it protects both the whistleblowers and the people who process cases of suspected wrongdoing. When it comes to the people concerned, the presumption of innocence applies until the wrongdoing is proven and all investigations are strictly confidential.
How do we process the information you report?
When you report an incident of wrongdoing you will receive a confirmation of receipt. Then, the information you provide is thoroughly assessed in terms of its compliance with our Code of Conduct. If we require any additional information we get in contact with you. That’s why it’s important that you provide us with a means of contacting you, even if you blew the whistle anonymously. If wrongdoing is suspected on the basis of the initial assessment, an investigation will be initiated. The findings are then evaluated and appropriate action is taken in line with our corporate values.
Do you want to discuss an issue or provide feedback on a Jokey product?
Please contact our customer service or use our contact form. To go to the contact form click here. The whistleblower system is only used for reporting wrongdoing.
But we are also committed to improving our products and appreciate your feedback. We assure you that all your concerns will be treated as confidential. Your feedback helps us to improve our quality!
Contacting us via the whistleblower system
All contact options at a glance
The Jokey whistleblower system provides various channels for reporting potential employee misconduct.
The Ombudsman is there to handle compliance cases impartially and without bias. You can contact him anonymously. He is legally obliged not to disclose the name of the whistleblower to Jokey until he is released from this obligation by you. The Ombudsman can be reached at:
Lenneper Straße 19
Tel: +49 (0)2267 8855-0
Questions and problems can often be clarified quickly and easily in a trusting conversation. Both the compliance team of the Jokey Group and the compliance officers in the respective plants are available to you for this purpose. Of course, you can also contact your superiors.
Code of Conduct of the Jokey Group
Our values. Much more than just guidelines.
Central values such as pragmatism, sustainability, social awareness, appreciation and honesty are embedded in the foundations of our culture and organisation. These values are also reflected in our day-to-day operations. Lawful and responsible conduct is indispensable to the performance of our daily work and to the success of our business. Our organisation can only have a long-term future if we all embrace a culture of respect and trust. We expect every single employee to be accountable for their actions and to internalise our values.
This Code of Conduct sets out the guidelines we have developed as the basis for the compliant and correct conduct of all employees, managers and directors of the Jokey Group.
By integrating the principles contained in this Code of Conduct into our daily work, we strive to act responsibly in the long term and to make a positive contribution to society.
It is standard practice at the Jokey Group to ensure that human rights are respected and that all employees are treated fairly and with respect.
We want to create a working environment that is free of discrimination and characterised by fairness, in which all employees receive the same appreciation and the same opportunities, regardless of their gender, skin colour, nationality, religion or sexual orientation.
We resolutely reject any form of discrimination, racist behaviour or harassment. The ban on discrimination also applies to the working relationships between or employees.
We want our employees to be able to work in an environment where they can exercise their rights without fear of reprisals.
This includes our commitment to decent wages and working hours that comply with national legislation.
Our company condemns and rejects all forms of modern slavery. We understand modern slavery to be the exploitation of people in the form of forced labour, human trafficking, debt bondage, forced labour and child labour, as well as any form of physical or psychological abuse.
Prioritising health and safety above all else, we strive to ensure a safe workplace that prevents accidents and injuries. All employees are responsible for following the prescribed safety measures, wearing personal protective equipment and reporting safety risks.
We offer regular (mandatory) occupational health and safety training to raise employee awareness for these issues.
We are aware of our responsibility towards the environment and, for that reason, we have made environmental awareness a central component of our corporate culture. We firmly believe that our success is dependent upon sustainable and environmentally friendly business practices.
We therefore continuously implement new measures and review existing ones to limit our negative impact on the environment. This applies to our business activities, but also to the actions of our employees and their direct impact on local environment at our various production facilities.
Jokey upholds the principles of fair competition and rejects all forms or corruption and unfair business practices. We comply with all applicable competition laws and regulations and ensure transparency and integrity in our business dealings. Corruption undermines the trust of our customers, suppliers and workforce and jeopardises our integrity and reputation.
Our company does not tolerate any form of bribery or personal gain in relations with public officials, customers, suppliers or other business partners. For us, this is both a legal obligation and an ethical principle.
Corruption often arises as a result of conflicts of interest. It is important that all employees disclose and avoid potential conflicts of interest that could compromise the integrity of our decision-making. Conflicts of interest can arise when personal interests collide with the interests of the company. We expect all of our employees to distinctly separate their obligations to the company from their personal interests.
We expect all of our employees to distinctly separate their obligations to the company from their personal interests.
We meet our anti-money laundering obligations and refuse to do business with money that was acquired through criminal activity and is to be laundered.
Before entering into business relationships, we screen our potential partners’ identity and integrity. We also check whether our business partners are included in any sanctions lists. All our business processes are duly documented.
The confidentiality of business information and personal data is one of our top priorities and we expect all members of staff to treat such information and data as confidential.
The protection of customer data, employee data and business secrets is essential to promoting trust in our Group. We have therefore laid down clear guidelines for the handling of sensitive information.
We expect our employees to behave with respect and collegiality towards colleagues, customers, suppliers and business partners. Discrimination, bullying or harassment of any kind will not be tolerated.
Together, we are creating an work environment that values diversity and offers everyone the chance to reach their full potential.
Our company is committed to compliance with all laws, statutory provisions and official regulations that apply to our business operations. We comply with tax regulations, labour laws, environmental requirements and all other relevant regulations.
We comply with tax regulations, labour laws, environmental requirements and all other relevant regulations.
We choose our suppliers and partners carefully and give preference to those that share our socially and environmentally conscious practices. Our suppliers are selected and evaluated beyond the basis of economic criteria. We also look closely at compliance with human rights and environmental protection.
We promote an open communication culture and encourage our employees to report potential violations of our principles or legal regulations.
For this purpose, we have set up a special redirect on our website at www.jokey.com to a proprietary whistleblower platform that ensures effective and, if desired, completely anonymous communication. We implement procedures to protect whistleblowers and ensure the confidential and appropriate handling of information received.
Open communication and dialogue between employees, managers and senior executives are critical to identifying issues and continuously improving our day-to-day work together.