Data protection declaration
We support the protection of our users’ privacy. This means that the Jokey Group places particular value on data protection. In principal, it is possible to access the Jokey Group web pages without entering any personal data. If an individual wishes to use particular services provided by our company via our website, the processing of personal data may become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we will typically ask for the consent of the data subject.
The processing of an individual's personal data, such as name, address, e-mail address or telephone number, will always be processed in accordance with the European General Data Protection Regulation (GDPR) and the country-specific data protection provisions that apply to our company. Through this data protection declaration, our company would like to inform the public of the way, scope and purpose in which we retrieve, use and process personal data. Furthermore, this data protection declaration will provide data subjects with clarity on their vested rights in this area.
As the controller, the Jokey Group has implemented a variety of technical and organisational measures to ensure the most complete protection possible for personal data processed through this website. Nevertheless, gaps in protection can always appear when data is transferred via the internet, meaning absolute security cannot be guaranteed. For this reason, the data subject is also free to submit personal data to us in alternative ways, such as in writing.
Definition of terms
The Jokey Group data protection declaration is based on terminology used by the European directive and regulatory body when adopting the European General Data Protection Regulation (GDPR). Our data protection declaration should be easily readable and comprehensible for both the public and our customers and business partners. In order to ensure this, we would like to first define the terminology used.
We use the following terms (among others) in the data protection declaration:
- Personal data
Personal data shall mean any information that relates to an identified or identifiable natural person (referred to hereafter as the ‘data subject’). A natural person shall be regarded as identifiable if they can be identified directly or indirectly, particularly through assignment to an identifier such as a name, to a code, to location data, to an online identifier or to one or more special features which are an expression of the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person.
- Data subject
The data subject shall mean every identified or identifiable natural person whose personal data is being processed by the controller.
Processing shall mean any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
- Restriction of processing
The restriction of processing shall mean the marking of stored personal data with the aim of restricting its future processing.
Pseudonymisation shall mean the processing of personal data in such a way that the data can no longer be attributed to a specific data subject without the use of additional information, provided that this additional information is stored separately and the technical and organisational measures are in place to ensure that the personal data cannot be attributed to an identified or identifiable natural person.
Controller shall mean the natural or legal person, public authority, agency or any other body which alone or jointly with others determines the purposes and means of the processing of personal data. If the purposes and means of this processing are stipulated in EU law or the law of Member States, the controller, or rather the specific criteria he outlines, can be laid down in accordance with EU or Member State law.
Processor shall mean a natural or legal person, public authority, agency or any other body which processes personal data on behalf of the controller.
Recipient shall mean a natural or legal person, public authority, agency or any other body to whom data are disclosed, whether a third party or not. Public authorities who receive personal data as part of a particular investigation mandate in accordance with EU or Member State law do not however qualify as recipients.
- Third party
Third party shall mean a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or the processor, are authorised to process the personal data.
Consent shall mean any declaration of intent freely submitted by the data subject in an informed way and without ambiguity for a specific instance, submitted in the form of a declaration or other clear act of confirmation, with which the data subject makes clear that they are in agreement with the processing of their personal data.
Address of the controller
The controller, in accordance with the European General Data Protection Regulation (GDPR) as well as other data protection laws and other provisions of a data protection law nature that are applicable in the Member States of the European Union, is:
Phone: +49(0)2267/ 685 – 0
Address of the data protection officer
The data protection officer of the controller can be contacted at:
Jokey Holding GmbH & Co. KG
Phone: +49(0)2261/ 544 – 1349
Data subjects can address all questions and suggestions relating to data protection directly to our data protection officer at any time.
The collection of general data and information
The Jokey Group web page collects a range of general data and information every time the web page is called up by a data subject or automated system. This general data and information is saved in the server log files. The following information can be collected: type and version of browser used, the operating system used by the system accessing the website, the website from which a system accessing our website has gained access (so-called referrer), the sub-sites which lead an accessing system to our website, the date and time of an access to the website, the Internet Protocol address (IP address), the internet service provider of the accessing system and other similar data and information which serves to limit risk in the event of attacks on our IT systems.
When using general data and information, the Jokey Group draws no conclusions related to the data subject. Rather, this information is required in order to display the content of our website correctly, to optimise our website content and advertising, to ensure the long-term functionality of our IT systems and our website technology as well as to provide law enforcement authorities with the necessary information to lead to prosecution in the event of an attack on our IT systems. This anonymously collected data and information is evaluated by the Jokey Group on the one hand as statistical matter but also with the aim of increasing data protection and data security in our company, so that we can ultimately ensure an optimal level of protection for the personal data which we process. The anonymous data of the server log-files is separated from all personal data provided by the data subject.
Subscription to our newsletter
On the Jokey Group website, users are able to subscribe to our Group newsletter. The personal data transmitted to the controller when ordering the newsletter is indicated by the input screen used in the order.
The Jokey Group informs its customers and business partners regularly of new Group offers via the newsletter. Essentially, our company newsletter can therefore only be received by the data subject if they have a valid e-mail address and have registered for the newsletter. For legal reasons, on first registering for the newsletter, a confirmation e-mail is sent to the data subject in a double opt-in process. This confirmation serves to verify whether as the data subject, the owner of the e-mail address has authorised receipt of the newsletter.
When registering for the newsletter, we also save the IP address of the computer system used by the data subject at the point of registration, provided by the internet service provider (ISP), as well as the date and time of registration. The collection of this data is necessary to track any (possible) later misuse of the e-mail address of the data subject and therefore serves to help legally protect the controller.
The personal data collected when registering for the newsletter is used exclusively to send our newsletter. In addition, subscribers to the newsletter could be contacted via e-mail, should this be necessary for the operation of the newsletter service or registration connected with this, as could be the case if there are changes to the newsletter offering or technical changes. There is no transfer to third parties of personal data collected as part of the newsletter service. Subscription to our newsletter can be cancelled by the data subject at any time. Consent granted by the data subject to save personal data shared for the purposes of sending the newsletter can be revoked at any time. In order to revoke consent, a corresponding link can be found in each newsletter. In addition, it’s possible to unsubscribe from the newsletter at any time directly on the website of the controller or to inform the controller via other means.
Contact via the website
As per legal requirements, the Jokey Group website contains information which allows for fast electronic contact to be established with our company as well as direct communication with us, which is also facilitated via our general e-mail address. Should a data subject establish contact with the controller via e-mail or a contact form, the personal data transmitted by the data subject will be saved automatically. Such personal data, transmitted voluntarily by the data subject to the controller, will be saved for the purposes of processing or contacting the data subject. There is no disclosure of this personal data to third parties.
Routine deletion and blocking of personal data
The controller processes and stores personal data from the data subject only for the period necessary to achieve the purpose of the storage or as provided for by the European directive and regulatory body or any other legislator in laws or regulations to which we are subject.
If the storage purpose ceases to apply or a storage period prescribed by the European directive and regulatory body or any other relevant legislator expires, the personal data is routinely blocked or deleted in accordance with the statutory provisions.
Rights of the data subject
- Right to confirmation
Every data subject has the right as granted by the European directive and regulatory body to demand from the controller confirmation of whether their personal data is being processed. Should the data subject wish to make use of this right to confirmation, they can contact our data protection officer or another colleague of the controller at any time.
- Right to information
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, to request at any time free information about the personal data stored about them from the controller and to obtain a copy of this information. In addition, the European directive and regulatory body has granted the data subject information on the following:
- the purposes of processing
- the categories of personal data that are being processed
- the recipients or the categories of recipients to whom the personal data has been or will be disclosed, in particular also in the case of recipients in third countries or international organisations
- where possible the planned duration for which the personal data will be saved, or where this is not possible, the criteria for the determining the duration
- the existence of a right to correct or delete the personal data pertaining to them, or to restrict the processing thereof by the controller, or the right to object to such processing
- the existence of a right of appeal to a supervisory authority
- where the personal data have not been obtained from the data subject: all available information about the origin of the data
- the existence of automated decision making including profiling in accordance with Art. 22 (1) and (4) of the GDPR and — at least in these cases — meaningful information on the logic involved as well as the scope and envisaged effects of such processing for the data subject
In addition, the data subject has the right to information on whether personal data has been transferred to a third country or international organisation. If this is the case, the data subject also has the right to receive information on the appropriate safeguards in connection with the transfer.
Should the data subject wish to make use of this right to information, they can contact our data protection officer or another colleague of the controller at any time.
- Right to correction
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, to demand the immediate correction of incorrect personal data relating to them. In addition, the data subject also has the right, in consideration of the purposes of the processing, to demand the completion of incomplete personal data - also by means of a supplementary explanation.
Should the data subject wish to make use of this right to correction, they can contact our data protection officer or another colleague of the controller at any time.
- Right to deletion / Right to be forgotten
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, to demand from the controller the immediate deletion of personal data relating to them, provided one of the following reasons applies and as long as the processing is not necessary:
- The personal data has been collected or otherwise processed for such purposes for which it is no longer necessary.
- The data subject revokes their consent, on which the processing was based in accordance with Art. 6 (1) a) GDPR or Art. 9 (2) a) GDPR, and there is no other legal basis for the processing.
- The data subject submits an objection to the processing in accordance with Art. 21 (1) GDPR, and there are no legitimate reasons for the processing, or the data subject objects to the processing in accordance with Art. 21 (2) GDPR.
- The personal data was processed unlawfully.
- The erasure of personal data is necessary to fulfil a legal obligation under the European Union or national law to which the controller is subject.
- The personal data was collected in relation to information society services offered in accordance with Art. 8 (1) GDPR
If any of the above reasons apply and a data subject wishes to erase personal data stored by the Jokey Group, they can contact our data protection officer or another employee of the controller at any time. The Jokey Group data protection officer or another employee will arrange that the request for deletion is fulfilled immediately.
If the personal data was made public by the Jokey Group and if our Group as controller is obliged to delete the personal data in accordance with Art. 17 (1) GDPR, the Jokey Group shall take appropriate measures giving due consideration to the technologies available and the implementation costs, including those a technical nature, to inform other controllers processing the published data that the data subject has demanded that these other controllers delete all links to their personal data or copies/replications of this personal data, provided that the processing is not necessary. The Jokey Group data protection officer or another employee will arrange for the necessary steps to be taken on an individual case basis.
- Right to restriction of processing
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, to demand that the controller restricts processing if one of the following conditions applies:
- The accuracy of the personal data is contested by the data subject; the restriction in this case shall be for a period of time that enables the controller to verify the accuracy of the personal data.
- The processing is unlawful; the data subject has not consented to the deletion of the personal data and demands instead that the use of the data be restricted.
- The controller no longer requires the personal data for processing purposes, but the data subject needs it to enforce, exercise or defend their rights.
- The data subject has contested the processing in accordance with Art. 21 (1) GDPR and it has not yet been ascertained whether the justification given by the controller will outweigh that of the data subject.
If any of the above conditions apply and a data subject wishes to restrict the personal data stored by the Jokey Group, they can contact our data protection officer or another employee of the controller at any time. The Jokey Group data protection officer or another employee will arrange for the processing to be restricted.
- Right to data portability
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, to obtain the personal data they provided to the controller in a structured, common and machine-readable format. They also have the right to transfer this data to another controller, without being hindered by the controller to whom they made the data available, provided that the processing is based on the consent pursuant to Art. 6 (1) a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) b) GDPR and the processing is performed by automated procedures, unless the processing is necessary for the performance of a task that is in the public interest or for the exercise of official authority which has been assigned to the controller.
In addition, when exercising their right to transfer the data in accordance with Art. 20 (1) GDPR, the data subject has the right to demand that their personal data be transmitted directly from one controller to another controller, provided that the technical requirements for this are available and this does not affect the rights and freedoms of other persons.
In order to assert the right to transfer data, the data subject can contact the data protection officer appointed by the Jokey Group or another employee at any time.
- Right of objection
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, for reasons related to their particular situation to raise objection at any time to the processing of their data being carried out under Art. 6 (1) e) or f) of GDPR.
The Jokey Group will no longer process the personal data in the case of an objection, unless there are compelling and legitimate grounds for processing which outweigh the interests, rights and freedoms of the data subject, or processing serves to assert, exercise or defend legal claims
If the Jokey Group processes data for the purposes of direct advertising, the data subject has the right to object to the processing of their personal data for such advertising at any time. If the data subject objects to the Jokey Group processing data for the purposes of direct advertising, the Jokey Group shall no longer process the personal data for these purposes.
The data subject also has the right to object, for reasons arising from their particular situation, to the processing of their personal data for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 (1) of the GDPR, unless such processing is necessary to fulfil a public interest task.
In order to exercise the right to object, the data subject can contact the data protection officer appointed by the Jokey Group directly. Notwithstanding Directive 2002/58/EC, the data subject is also entitled in the context of the use of information society services to exercise their right of objection by means of automated procedures for which technical specifications are used.
- Automated decisions in individual cases
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, to object to being subject to an exclusively automated decision which has a legal impact on them or adversely affects them in a similar manner, provided that the decision is not necessary to fulfil a contract between the data subject and controller, or it is permissible on the grounds of EU legislation or Member State law to which the controller is subject, and this legislation contains reasonable measures to protect the rights and freedoms as well as legitimate interests of the data subject, or it occurs with the express consent of the data subject.
If the decision is necessary for the fulfilment of a contract between the data subject and the controller or it occurs with the express consent of the data subject, the Jokey Group shall take reasonable measures to protects the right and freedoms as well as the legitimate interests of the data subject, which will at the very least include the right to seek the involvement of the data subject on the part of the controller, the right to express their own viewpoint and to challenge the decision.
Should the data subject wish to make use of their rights in relation to automated decisions, they can contact our data protection officer or another colleague of the controller at any time.
- Right to revoke consent in relation to data protection
Every person affected by the processing of personal data has the right, granted by the European directive and regulatory body, to revoke consent for the processing of personal data relating to them at any time.
Should the data subject wish to make use of their right to revoke consent, they can contact our data protection officer or another colleague of the controller at any time.
- Right of Complaint to the data protection supervisory authority
Any person concerned by the processing of personal data has the right to contact the data protection supervisory authority responsible for the Jokey Group if you believe that the processing of your personal data is not lawful.
Contact the competent data protection supervisory authority:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Tel.: 0211/38424-0 Fax: 0211/38424-10
Data protection in the case of job applications and the job application process
The controller gathers and processes personal data from applicants in order to handle the application process. Processing can occur electronically. This is the case in particular when an applicant submits their application documents to the controller via electronic means, for instance via e-mail or a web form on the website. Should the controller sign an employment contract with the applicant, the data submitted will be saved for the purposes of developing the occupational relationship, under consideration of legal regulations. If no employment contract is signed with the applicant, the application documents will be automatically deleted two months after the rejection decision has been conveyed, provided that no other legitimate reasons prevent the controller from deleting these. In this context, other legitimate reasons could for example be the need for evidence in proceedings in accordance with the Allgemeine Gleichbehandlungsgesetz (AGG) [General Law on Equality of Treatment].
Data protection regulation for the operation and use of Matomo
The controller has integrated Matomo components into this website. Matomo is an open-source software tool for web analytics. Web analytics means the collection, compilation and analysis of data about the behaviour of visitors to websites. Amongst other things, a web analytics tool collects data on which website a data subject arrives at a website from (known as referrers), which sub-pages of the website were accessed, or how often and for how long a sub-page was accessed. Web analytics is largely used for the optimisation of a website and for cost-benefit analysis of internet advertising.
The software operates on the controller’s server and the log data, sensitive to data regulations, is only stored on this server.
The purpose of the Matomo components is to analyse the flow of visitors to our website. Amongst other things, the controller uses the data and information collected in order to evaluate use of the website and produce online reports which demonstrate our website activity.
Matomo sets a cookie on the IT system of the data subject. What cookies are has already been explained above. By setting cookies, we are able to analyse the use of our website. With every click on an individual page of the website, the internet browser on the IT system of the data subject automatically causes data to be sent to our server for online analysis, by means of the Matomo components. As part of this technological process, we receive information about the personal data, such as the IP address of the data subject, which helps us, amongst other things, to ascertain the origin of the visitor and the clicks.
Through the cookies, personal data is stored, for example the access time, the location from which the website was accessed and the frequency of visits to our website. On every visit to our website, this personal data, including the IP address of the internet connection used by the data subject, is transferred to our server. This personal data is stored by us. We do not share this personal data with third-parties.
By setting the opt out option for cookies, it is however possible that the webpages of the controller will no longer be fully operational for the data subject.
Further information and Matomo’s current data protection regulations can be found under matomo.org/privacy/.
Data protection regulation for the operation and use of LiveZilla
The controller has made a live chat function available to visitors to the website. The live chat is realised through the use of LiveZilla software. The software operates on the controller’s server. Live chat enables written communication with Jokey Group employees in real time.
LiveZilla sets a cookie on the IT system of the data subject. This cookie helps to save inputs and pseudonymise the identity of the data subject. With the aid of this cookie, no further analysis of the usage pattern takes place. It serves purely to keep the chat process on standby for the data subject.
From its side, Jokey Group saves the chat via LiveZilla, in order to enable queries posed by the data subject to be processed. With due regard for data protection regulations, chats are only stored on the controller’s server.
The data subject can make full use of the live chat without entering personal data. The data subject decides for themselves whether to disclose any personal data.
Further information and LiveZilla’s current data protection regulations can be found under www.livezilla.net.
Data protection regulation for the operation and use of YouTube The controller uses YouTube on this website. This is a video portal of YouTube LLC. 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as "YouTube". YouTube is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google". By being certified according to the EU-US Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active), Google and its subsidiary YouTube guarantee that the data protection requirements of the EU are also observed when processing data in the USA. The controller uses YouTube using the ”Extended Privacy Mode” setting to provide videos. According to YouTube, the "Extended Privacy Mode" setting means that the data described in more detail below will only be transmitted to YouTube's server if a video is actually started. This connection is necessary to display the video on the website of the controller. In the course of this YouTube will at least record and process the IP address of the user, the date and time and the website visited by the user. In addition, a connection to the advertising network "DoubleClick" is established by Google. If the visitor to this website is logged in to YouTube at the same time, YouTube assigns the connection information to the visitor's YouTube account. YouTube permanently stores cookies via the Internet browser on the user's terminal device for the purpose of functionality and analysis of user behaviour. Further information on this can be found under "Cookies". More detailed information on the processing and use of personal data can be found at Google's website at https://policies.google.com/privacy.
This website uses " www.fonts.com ", a font service of Monotype GmbH. Each time you visit this website, files are loaded from a www.fonts.com-Server to display the texts in a specific font. Your IP address can be transmitted to a server of www.fonts.com and stored within the framework of the usual weblog. The further processing of this information is incumbent on www.fonts.com, the corresponding conditions and setting possibilities can be found in the data protection information of www.fonts.com. The data protection information can be found under the link www.fonts.com/info/legal/privacy.
Legal basis of the processing
Art. 6 (1) a) GDPR serves our company as the legal basis for those processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the fulfilment of a contract whose parties include the data subject, as is the case for example with processing operations necessary for the delivery of goods or the performance of another service or return service, the processing shall be based on Art. 6 (1) b) GDPR. The same applies to processing operations necessary to carry out precontractual measures, such as enquires about our products or services. If our company is under a legal obligation by which the processing of personal data is necessary, for example to fulfil tax obligations, this processing shall be based on Art. 6 (1) c) GDPR. In rare cases, the processing of personal data may be required to protect the vital interests of the data subject or another natural person. This would for example be the case should a visitor to our company be injured and subsequently his name, age, health insurance details or other vital information need to be shared with a doctor, hospital or other third party. In this case, the processing would be based on Art. 6 (1) d) GDPR. Ultimately, the processing operations could be based on Art. 6 (1) f) GDPR. Processing operations not covered by any of the previously mentioned legal bases will rest on this legal basis, if the processing is necessary for the protection of a legitimate interest of our business or a third party, provided that this is not outweighed by the interests, fundamental rights and freedoms of the data subject. We are permitted to perform such processing operations in particular because they have been specifically mentioned by the European legislator. The legislator formed the view in this respect that a legitimate interest can be assumed if the data subject is a customer of the controller (Recital 47 Sentence 2 GDPR).
Legitimate interests in processing that are pursued by the controller or a third party
If the processing of personal data is based on Art. 6 (1) f) of the GDPR, our legitimate interest lies in the performance of our business for the welfare of all our employees and shareholders.
Duration for which the personal data will be saved
The storage period for personal data is based on the respective statutory retention period. When this deadline expires, the corresponding data will be routinely deleted provided it is no longer required to fulfil the contract or to initiate a contract.
Legal or contractual regulations for the provision of personal data; Necessity for the conclusion of the contract; Obligation of data subject to provide personal data; Possible consequences of non-provision
We hereby inform you that the provision of personal data is in part prescribed by law (e.g. tax regulations) or may arise from contractual regulations (e.g. details of the contracting party). It may, for example for the conclusion of a contract, be necessary for the data subject to provide us with personal data that we must subsequently process. The data subject is for example obliged to provide us with personal data, if our company concludes a contract with them. Non-provision of personal data could result in the contract with the data subject failing to be concluded. Before the data subject provides personal data, they must contact our data protection officer. Our data protection officer will explain to the data subject on an individual case basis whether the provision of personal data is legally or contractually prescribed or necessary for the conclusion of the contract, whether there is an obligation to provide personal data; and what the consequences of non-provision of personal data would be.
The existence of an automated decision-making process
As a responsible company we do not use an automated decision-making process.